Gaya APA
TJIPTONO, F.
(2017).
Service Management : Mewujudkan Layanan Prima
(
3)
.
Yogyakarta:
Andi.
Gaya MLA
TJIPTONO, Fandy.
"Service Management : Mewujudkan Layanan Prima".
3
Yogyakarta:
Andi,
2017.
Teks.