The purpose of this research is to find out the influence of service quality and product quality to the customer’s satisfaction in PT. Sanprima Sentosa Bogor. Jl. Jendral Sudirman No.52. The sampels taken are customer who do service in dealer Honda Sanprima Sentosa, Bogor. Total sample of this research are 100 respondences while the analysis tools that are used in this research are SPSS versi…